Last Updated: 02/10/23
Before reading through these Terms, you may want to first read through the FAQs / Help page for answers to some of our most popular questions.
Because of the nature of ethyl alcohol based fragrances, shipments will be sent via Ground Shipment. This may cause 1-2 extra days in delivery time. However, we always work to get orders to you as quickly as possible.
Additionally, Fragrance Samples always ship free, and are usually delivered in 3-5 days.
For International Orders: Please email us at email@example.com before ordering for international destinations. Some location will not allow for international shipments of alcohol based fragrance. Delivery times will vary based on location and shipping method chosen. Customs do have the right to hold items and, if this happens, the shipment will be delayed. We do not pay for any international duties that customs may charge the recipient upon receiving goods.
EXCHANGES & RETURNS.
Because of the nature of our products, we cannot accept returns or exchanges. But if you're unhappy for any reason, please let us know at firstname.lastname@example.org.
NOT RECEIVED OR DAMAGED ORDER.
Please contact us through our Contact page to report non-receipt or damage and we will send a replacement. If the product is damaged during transit we may need photos to make a claim against our shipping insurance.
We will do our best to work with you if confusions should arise from incorrect addresses or shipments shown as "delivered" in tracking update.
USER GENERATED CONTENT AND SUBMISSIONS.
Some of the services we provide may allow you to submit or transmit audio, video, images, text, comments, or other materials to us. When you provide User Submissions, you grant us a fully sub-licensable license to use, distribute, edit, display, archive, publish, sublicense, perform, reproduce, make available, transmit, broadcast, sell, translate, and create derivative works of those User Submissions, and your name and/or voice where part of a User Submission, in any form, media, software, or technology of any kind now known or developed in the future. An example of this would be a user submitted review via text, audio or other channels.
You represent and warrant that you have all rights necessary to grant us the license above and that none of your User Submissions are defamatory, violate any rights of third parties (including intellectual property rights or rights of publicity or privacy), or violate applicable law.